Shipping & Returns

At Akaguriro.com, we are committed to providing fast, reliable and flexible delivery services wherever you are. Whether you're in Bujumbura, the provinces or abroad, we’ve set up a well-organized logistics network to serve you efficiently and securely. 
If you change your mind or are not satisfied with a product, don’t worry — our return policy is designed to make things easy and fair for you.

🚚 Shipping

📍 Delivery Areas

We deliver throughout Burundi and to several international destinations:

• Bujumbura (Mukaza, Muha, Ntahangwa): 1 to 2 hours
• Other provinces: over 30 towns and communes covered (Gitega, Ngozi, Rumonge...)
• International: 🇨🇦 Canada, 🇪🇺 Europe, 🇺🇸 USA, 🇷🇼 Rwanda, 🇹🇿 Tanzania, 🇺🇬 Uganda, 🇨🇭 Switzerland, 🇨🇩 DRC

⏱️ Estimated Delivery Times

• Bujumbura: 1 to 2 hours
• Within Burundi: 3 to 7 working days
• International: 5 to 14 days depending on destination

💳 Pricing

• Local deliveries: Vary depending on the commune (shown at checkout)
• International deliveries: USD-based pricing depending on weight and destination
• Pickup at Akaguriro Office: Free of charge

🔁 Returns & Refunds

📦 Eligible Returns

• Damaged or incorrect items
• Unused items returned within 7 days of delivery

🚫 Non-Returnable Items

• Food items
• Opened hygiene or personal care products
• Customized or made-to-order items

📬 Return Process

1. Contact our support via WhatsApp or email (support@akaguriro.com)
2. Send a photo of the item if requested
3. Follow the return instructions provided

💸 Refunds

• Processed within 7 days after return validation
• Refunded to original payment method or as store credit