📜 Terms and Conditions of Sale (TCS) – Akaguriro.com

Last updated: June 9, 2025

🧭 1. Overview

Akaguriro.com is an e-commerce platform operated by AKAGURIRO SURL, a Burundian company (R.C: 06061, NIF: 4000643389). It connects sellers and buyers for the online sale of products and services.

✅ 2. Acceptance of Terms

Placing an order on Akaguriro.com implies full and unconditional acceptance of these terms and conditions.

📦 3. Products and Services

Items are described as accurately as possible. Images are for reference only. Availability depends on each seller's stock.

💰 4. Prices

Prices are shown in BIF or USD, all taxes included unless otherwise stated. Delivery or insurance fees may be added.

🛒 5. Orders

The order process includes selection, cart validation, and confirmation. Akaguriro.com reserves the right to reject any order in case of dispute or suspected fraud.

💳 6. Payment

In accordance with Burundian law, all payments are made through a secure escrow account. Accepted methods:

• Mobile Money: EcoCash, Lumicash, IBB, eNoti
• Bank Cards: Visa / Mastercard

Funds are held for 4 days and released after delivery confirmation.

🚚 7. Delivery

Delivery is available locally and internationally. An OTP code or notification confirms receipt. Fees and delivery times are displayed before payment. Insurance is included.

🔁 8. Right of Withdrawal and Returns

Customers have 4 days after delivery to file a complaint. Returns are accepted in case of non-conformity. Some items are non-returnable.

🔄 9. Refunds

Refunds are processed via the escrow reversal system within 7 days of validation.

🛡️ 10. Warranties

Products come with a legal warranty of conformity and, if applicable, a seller's commercial warranty.

⚖️ 11. Liability

Akaguriro.com acts as a technical intermediary. The seller is responsible for the product. The platform offers mediation in case of disputes.

🔐 12. Personal Data

Collected data is secured and used exclusively for order processing. It is never sold to third parties.

🧾 13. Regulation & Arbitration

Akaguriro complies with the legal framework of e-commerce in Burundi. In case of conflict, parties may contact the official arbitration body.

🛠️ 14. Changes to the Terms

Akaguriro may update these Terms and Conditions at any time. The applicable version is the one in effect at the time of order.

📚 15. Governing Law and Jurisdiction

These terms are governed by Burundian law. In case of dispute, competent courts are those located in Bujumbura.

📩 Contact

• Email: support@akaguriro.com
• WhatsApp: +257 61 111 111
• Contact Form: akaguriro.com/contact